Refund policy

Returns and Refunds

How It Works

Thanks for purchasing our products operated by Price Dropper.

We have a 20-day return policy, which means you have 20 days after tracking shows the receiving of your item to request a return. 

To request a return, contact us within 20 calendar days of the delivery date shown by tracking. Once your return is approved, we’ll provide instructions for sending the item back. The product must be in the same condition that you received it and undamaged in any way, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at andre@pricedropper.co. If your return is accepted, we’ll provide instructions on how and where to send your package. For change-of-mind returns, you arrange and pay for tracked return postage. For faulty, damaged-on-arrival or incorrect items, we cover return postage and will arrange a prepaid tracked return label. In some cases, we may offer a refund or replacement without requiring the item to be returned; please contact us first. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at andre@pricedropper.co. 

Happy customers are our priority and we will gladly help to get solutions to solve your request.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or a replacement item can be sent to you as a priority.

European Union - 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for the item on your original payment method within 10 business days. We do not reimburse change-of-mind return postage. We cover return postage for faulty, damaged-on-arrival or incorrect items. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at andre@pricedropper.co.